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Agents

An Agent is the persona your customers talk to. It combines voice, guardrails, and access to capabilities.

What An Agent Includes​

  • Identity: name, description, and slug
  • Persona: who the agent is (short label)
  • Tone instructions: style and voice guidance
  • Compliance instructions: safety or policy requirements
  • Knowledge collections: global knowledge available to all capabilities

How Agents Work​

nambikk.ai uses Supervised Intelligence:

  • The LLM understands language and generates responses
  • The platform controls decisions and executes actions
  • The result is deterministic and auditable

When To Use Multiple Agents​

Use separate agents when you need different personas, business lines, or policy constraints.

Example:

  • Support Assistant (returns, troubleshooting)
  • Sales Assistant (lead qualification)
  • HR Assistant (internal policies)

Best Practices​

  • Keep persona and tone short and clear
  • Use compliance instructions for non negotiable policies
  • Attach global knowledge only if it applies to all flows