Capabilities (UI Guide)

A capability is a structured journey that handles one user goal. It executes deterministically, with the platform controlling decisions and actions.

Create A Capability

1. Open your agent and click New Capability
2. Fill in:
   • Name
   • Trigger goal
   • Trigger examples

Build The Journey

Use the Journey Composer to add steps:

• Collect to gather inputs
• Action to call integrations
• Choice to branch
• Confirm before sensitive changes
• Guide for step by step instructions
• Done to finish
• Escalate for handoff

Attach Knowledge

In the Knowledge tab, attach collections or documents that the capability should search.

Activate A Capability

When you save, the platform compiles the capability. You can only activate a compiled capability. Use the Active toggle when it is ready.

Good Patterns

• One capability per goal
• 5 to 10 trigger examples
• Design the happy path first, then add errors

Next: Journey Composer