Analytics
The Analytics dashboard shows how your agents perform over time. It reflects both conversation outcomes and the decisions the platform makes.
What You Can Track
- Conversation volume by day
- Automation rate (handled without human escalation)
- Average satisfaction (if captured)
- Escalation reasons
- Top capabilities by usage
- Decision outcomes and escalation patterns (when enabled)
How To Use It
- Choose an agent (or All Agents)
- Pick a time range
- Review trends and bottlenecks
Tips
- Watch for spikes in escalations after content changes
- Use top capability usage to prioritize optimization
- Correlate automation rate with knowledge coverage
- Review decision and escalation trends after capability updates
Notes
If your deployment does not yet connect real analytics data, the dashboard may show demo data. Ask your administrator to enable live analytics.