escalate Step

The escalate step hands the conversation to a human, preserving oversight at configurable boundaries.

Syntax

Short Form

- escalate: support

Full Form

- escalate:
    to: support
    reason: "Billing issue requires human review"
    priority: high
    include: ["variables.order_id", "user.identity.user_email"]
    name: "Billing Escalation"

Properties

Property	Type	Required	Description
to	string	Yes	Queue name
reason	string	No	Reason for escalation
priority	string	No	low, normal, high, urgent
include	string[]	No	Context or variables to include
name	string	No	Human readable step name